At our store, customer satisfaction is our top priority. If you’re not completely happy with your purchase, we offer a straightforward refund process. Please review our refund policy below for details on eligibility, process, and conditions.

1. Eligibility for Refunds

• Timeframe: You may request a refund within [30/60] days from the date of delivery.
• Condition: Products must be unused, in their original packaging, and in the same condition as when you received them.
• Proof of Purchase: A receipt or proof of purchase is required to process your refund.

2. Non-Refundable Items

• Personalized or Custom Products: Items that have been customized or personalized cannot be refunded.
• Sale Items: Sale items are eligible for a refund only if explicitly stated at the time of purchase.
• Perishable Goods: Products such as food or grooming supplies cannot be returned or refunded.

3. How to Request a Refund

1. Contact Us: Reach out to our customer service team at [your-email@example.com] with your order number and details of the product you wish to return.
2. Return Authorization: We will provide you with instructions for returning the item, including a return authorization number if applicable.
3. Return the Product: Ship the product back to us using a trackable shipping method. You are responsible for the return shipping costs unless the item is defective or the return is due to our error.

4. Processing Your Refund

• Inspection: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
• Refund Method: Approved refunds will be processed to the original method of payment. Please allow [5-10] business days for the refund to appear on your account.

5. Exchanges

If you prefer an exchange rather than a refund, please let us know when you request your return. We will assist you in exchanging the item for a different size, color, or product, subject to availability.

6. Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us immediately at [your-email@example.com]. We will arrange for a replacement or refund at no additional cost to you.

7. Contact Us

For any questions or concerns regarding our refund policy, please contact us:

Email:yofetchpets@gmail.com

 

Thank you for shopping with us]=. We are committed to providing you with exceptional products and service, and we appreciate your understanding and cooperation with our refund policy.