Shipping policy
Thank you for shopping with yofetchpets We aim to provide a smooth and efficient shipping experience for all our customers. Please review our shipping policy below for details on delivery times, costs, and more.
1. Shipping Methods and Delivery Times
- Standard Shipping: Typically delivered within 5-7 business days.
- Expedited Shipping: Typically delivered within 2-3 business days.
- Overnight Shipping: Typically delivered within 1 business day.
Delivery times are estimates and may vary depending on your location, shipping carrier, and any unforeseen delays.
2. Shipping Costs
Shipping costs are calculated based on the weight of your order and the delivery location. You can view the estimated shipping costs at checkout before completing your purchase. We occasionally offer free shipping promotions, which will be highlighted on our website or communicated via email.
3. Order Processing Time
All orders are processed within 1-2 business days. Orders placed after 2 PM EST or on weekends and holidays will be processed on the next business day.
4. Shipping Locations
We currently ship to [list countries or regions you ship to]. Unfortunately, we do not ship to [list locations you do not ship to].
5. Tracking Your Order
Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor your shipment's progress on the carrier's website.
6. Shipping Issues
- Lost or Damaged Shipments: If your package is lost or arrives damaged, please contact us within 7 days of receiving your order. We will work with you and the carrier to resolve the issue promptly.
- Incorrect Address: Please ensure your shipping address is correct at checkout. We are not responsible for orders that are lost or delayed due to incorrect or incomplete addresses.
7. International Shipping
For international orders, additional shipping fees, customs duties, and taxes may apply. These fees are the responsibility of the customer and are not included in the shipping cost. Please check with your local customs office for more information.
8. Returns and Exchanges
For information on returns and exchanges, please refer to our Returns & Exchanges Policy.
9. Contact Us
If you have any questions or concerns regarding our shipping policy, please contact us at:
Email:
Yofetchpets@gmail.com
Thank you for shopping with [Your Store Name]. We appreciate your business and are here to assist you with any shipping-related inquiries.